Refund & Return Policy

At Insta Print Hub, customer satisfaction is our top priority. We stand behind the quality of our handcrafted wood wall art and strive to make the return and refund process as smooth and transparent as possible. This Refund & Return Policy outlines your rights and responsibilities when requesting a return or refund.

1. Return Eligibility

We accept returns for both defective and non-defective products within 30 days of the delivery date. To be eligible for a return:

  • The product must be in new, unused, and original condition
  • The product must be returned with any included accessories, tags, and original packaging
  • The return must be initiated within 30 calendar days from the date of delivery

2. How to Initiate a Return

To request a return or exchange:

  1. Email us at support@instaprinthub.com with your order number and reason for the return
  2. Include clear photos if the product arrived damaged or defective
  3. We will review your request and provide detailed return instructions

Returns should be sent to:
Insta Print Hub
606 Lee Road 412
Phenix City, AL 36870
United States

3. Return Shipping Costs

  • Defective or damaged products: We cover the return shipping cost
  • Non-defective products: Customers are responsible for return shipping costs

Please use a trackable shipping method to ensure your return is received safely.

4. Exchanges

We gladly accept exchanges for products that are defective, damaged, or if you would like to swap your item for a different design of equal value. Exchange requests must be submitted within 30 days of the delivery date.

5. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed back to the original method of payment
  • Refunds are typically processed within 5 business days of receiving the return

Please note: Shipping costs paid by the customer (if any) are non-refundable unless the product was defective or incorrectly delivered.

6. Non-Returnable Items

We only accept returns for products that are:

  • In new condition
  • Not customized or modified
  • Not purchased as final sale or clearance unless defective

Products showing signs of wear, misuse, or alteration are not eligible for return or refund.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery. Provide photos of the damage and your order number so we can process a refund or send a replacement at no additional cost to you.

8. Contact Information

For all return or refund-related inquiries, please reach out to our support team:

Insta Print Hub
Email: support@instaprinthub.com
Phone: +1 706-407-0795
Address: 606 Lee Road 412, Phenix City, AL 36870, USA

Thank you for shopping with Insta Print Hub. We are committed to delivering quality craftsmanship and outstanding customer service.