FAQs

Welcome to the FAQ section of Insta Print Hub – your trusted destination for premium Wood Wall Art. Below you'll find answers to the most commonly asked questions about our products, ordering process, shipping, returns, and more.

1. What products do you offer?

We specialize in handcrafted Wood Wall Art designed to add character and warmth to any living or workspace. Each piece is uniquely crafted using high-quality materials and detailed craftsmanship.

2. When was Insta Print Hub founded?

Insta Print Hub was founded on April 10, 2020, with a mission to provide beautiful, affordable, and durable wood wall art to customers across the U.S.

3. What are your business hours?

Our team is available to assist you from Monday to Friday, excluding holidays. If you contact us outside of business hours, we'll get back to you as soon as possible during the next working day.

4. What is your order cut-off time?

Orders placed by 5:00 PM Eastern Standard Time (GMT-05:00) are processed the same business day. Orders placed after that time will be processed the following business day.

5. How long does it take to receive my order?

  • Handling Time: 1–2 business days (Monday–Friday)
  • Transit Time: 3–5 business days (Monday–Friday)
  • Total Delivery Time: 4–7 business days, depending on your location

We aim to deliver your order as quickly as possible, and you will receive a tracking number once your order ships.

6. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

7. Can I return my item if I’m not satisfied?

Absolutely. We offer a 30-day return policy for both defective and non-defective products. Items must be in new condition and returned by mail.

  • Restocking Fee: None
  • Return Shipping Cost: Customers are responsible unless the product is defective or damaged upon arrival
  • Refund Time: Refunds are processed within 5 business days after we receive the return

8. Do you offer exchanges?

Yes, we accept product exchanges within 30 days of delivery. Please contact our support team to initiate an exchange.

9. What payment methods do you accept?

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay

All payment options are securely available at checkout.

10. How do I contact customer support?

We’re here to help. For any questions, issues, or feedback, please reach out to us via:

11. Do you ship internationally?

Currently, we ship within the United States only. We are working on expanding to international markets in the future.

12. Is your wood wall art made to order?

Yes. Each piece of wood wall art is made to order to ensure quality, customization, and uniqueness. This allows us to maintain high standards and customer satisfaction.

Still have questions?
Feel free to reach out, and a member of our friendly team will be happy to assist you.