FAQs

Welcome to the Insta Print Hub FAQs page. Here, you’ll find answers to the most common questions about our products, shipping, returns, payments, and policies. If you need additional assistance, please feel free to contact us.

About Insta Print Hub

1. When was Insta Print Hub founded?
Insta Print Hub was founded on May 14, 2019. Since then, we have been committed to offering premium leather goods, including Leather Flasks, Leather Toiletry Bags, Leather Wallets, and Leather Belts.

2. Where is Insta Print Hub located?
Our office is located at 606 Lee Road 412, Phenix City, AL 36870, USA.

3. What types of products do you sell?
We specialize in handcrafted and high-quality leather products, including:

  • Leather Flasks
  • Leather Toiletry Bags
  • Leather Wallets
  • Leather Belts

Orders & Shipping

4. What is your order cut-off time?
All orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed on the same business day. Orders placed after the cut-off time will be processed the following business day.

5. How long does it take to process my order?
Our handling time is 2–3 business days (Monday–Friday).

6. How long will it take to receive my order?
The estimated delivery time is 6–9 business days depending on your location. This includes:

  • Handling Time: 2–3 Days
  • Transit Time: 4–6 Days

7. Do you offer free shipping?
Yes, we provide free shipping on all orders.

Returns & Exchanges

8. What is your return policy?
We accept returns within 30 days of delivery for both defective and non-defective products. Please note: customized or personalized products are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

9. Do you accept product exchanges?
Yes, we accept exchanges if the item is returned in new condition within 30 days.

10. Who pays for return shipping costs?
Customers are responsible for return shipping costs unless the item arrives defective or damaged.

11. Are there any restocking fees?
No, we do not charge any restocking fees.

12. How long does it take to receive a refund?
Refunds are processed within 5 business days after we receive and inspect your returned item.

13. How do I return an item?
Returns can be made by mail. Please contact our support team at support@instaprinthub.com for detailed return instructions.

Payments

14. What payment methods do you accept?
We accept a wide range of secure payment options, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal Wallet

You can view all available payment methods at checkout.

Contact Information

15. How can I contact Insta Print Hub?
You can reach our customer support team through the following:

We’re here to help with any inquiries regarding your order, product details, or return process.